Web Site Hosting from IIC - Customer Service and Technical Support
We know that one of the biggest problems that webmasters face is
the lack of good support from web hosting firms. This is why we
have spent so much time here at IIC Internet designing a support
group that can solve your problems quickly.
The norm for the industry is to have support staff that are poorly
trained, without access to the servers to sit in phone banks with
an indexed book they can read from to give you the answer to your
problem.
This works fine if all you need to know is what
host name to plug into your ftp client. But what if something needs
to be changed at the server level? What if your problem is not in
the book?
At IIC Internet we take a different approach, our
system admins and tech support staff work together in the same room,
they are able to talk with each other and work out major problems
quickly and without delay.
We work very hard to make sure that each and every
e-mail and phone call is answered as quickly as possible and that
your issues are solved.
We also do not use voice mail to route your call.
You will hear a real person pick up the phone and not have to press
a single key on your touch tone phone.
The main difference is that we care about your web
site, our jobs, and you as a person. We are willing to go out of
our way, drop what we are doing and solve your issue.
We think that you will see the difference and we
think this is why people that host will IIC Internet stay with IIC
Internet. Over 99.5% of our customers renew their sites each month.
Current customers: Having technical problems, or just got a few questions? Let us know, and free
tech support will help you out!
Phone or email IIC with any problem, big or small, and our friendly, knowledgeable
staff will be happy to help.
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